Short answer is because it’s less expensive than the other options. Longer answer because it’s cheaper along with your IT systems are looked after by way of a team of professionals who do this day in and day out. Still not convinced? Let’s take one example. Company ‘A’ has 1 Small Enterprise Server running File & Print and Exchange, 24 machines (some desktops, some laptops), 3 printers and some Blackberries.
A single point of contact for many IT issues (help desk), 24*7 monitoring and alerts, vendor management, on-site hardware support, system administration (password resets, user account creation etc), change management, reporting and source analysis, research into technologies which are relevant to what company ‘A’ does, Service Level Agreements, software/application support, backups, Printer Admin, Network Management, Server Management, Desktop Support, remote access, regular incident analysis, discounted hardware and software? Their list continues.
This can not give you lots of the above requirements. The patient under consideration can be great at fixing computers at home, but they have any connection with IT in business? Imagine they spend all day long trying to fix a printing issue. They might or might not get it fixed. Any time they already have spent doing a job they are not trained for must have been spent doing the job they may be trained and given money for. Effectively, you will be paying a non-IT professional to do the job of any professional. So what on earth else?
Hire all of the people you must give you the service you require. The number of people is the fact? Research indicates that you IT employee is required per 40 staff. So, you need to employee one person to back up company ‘A’. That one person is going to be busy seeking to cover desktop support, helpdesk, network support, R&D, root cause analysis etc. You may think he is able to manage – after all he just has 24 users to look after! Maybe he is able to, however, not as he is ill, on vacation, or should be checking out two incidents at the same time. He also needs to be well trained in desktop, server and network support, not forgetting the customer facing skills. While he hasn’t any backup he needs to be a senior technician, capable of working on his very own. An approximate salary of £40-£50k, in addition to benefits, training and holiday cover. Maybe there’s an alternate?
The IT company will simply receive money in case you have problems. Does this get them to fix the basis cause? Is it preventing issues before they occur? NO! You could find you let your IT systems degrade and whenever you see it impacts your company you have to pay for a brief fix. Don’t forget you’re not only making payment on the engineer. You will be losing money for your employees can’t function at full capacity when their systems aren’t working. In reality you may be paying double the amount once you have a difficulty.
And for all this money you will get break/fix support. Have you considered everything we mentioned? You will need to have proper IT management. Will you pay with the hour for those them as well? It’s tough to put a price about what this will probably cost across a year, which makes budget time rather difficult.
One thing to mention is cost. By just multiplying the volume of servers, desktops and laptops you will need supported by a set monthly amount to set your IT support plan for the entire year.
For company ‘A’ this cost can be around £10,000 each year. It’s way less than employing your very own staff. It’s also probably going to be significantly less than using Pay Along The Way IT support. So what on earth would you get for the investment? You receive everything mentioned at the outset of this informative article:
Just one reason for contact for all IT issues (help desk), 24*7 monitoring and alerts, vendor management, on-site hardware support, system administration (password resets, user account creation etc), change management, reporting and cause analysis, research into technologies which are relevant to what company ‘A’ does, Service Level Agreements, software/application support, backups, Printer Admin, Network Management, Server Management, Desktop Support, remote access, regular incident analysis and update meetings, discounted software and hardware. Now how do managed services cumming offer you much more compared to other choices, while still costing less?
IT Managed Service companies are structured to get the IT department for multiple companies. Using the right tools, processes, experience and software, IT support expenses are reduced because of increased quantities of efficiency.
IT Managed Services companies work by fixing issues as soon as they arise. Most of the time just before the buyer has noticed. 24*7 alerting implies that the moment a concern arises the Managed Service provider is aware and also the problem could be resolved before it impacts your organization. In addition, it signifies that the issue is fixed faster, as the engineer has direct access in your systems 24 / 7. They don’t even should can be found in. They simply get connected to the issue device, resolve the situation and move on to another incident.
Employing an IT managed services provider does mean that your It deserves are handled quickly, as they have a tendency to only use engineers with extensive real-world experience. Managed service IT companies can employ the best as they know it’s the relevant skills of the those who help protect the IT systems of their clients. Managed service IT cumning want these IT Systems to operate on a regular basis, otherwise they don’t fulfill the stringent SLA’s (Service Level Agreements) they set. When a concern is ignored and escalated it implies they need to visit your web site to eliminate it. Which costs them money, so it makes sense for this managed service companies to be certain your systems work.
Typically they will help you with strategy. This is achieved by monitoring and analysing the information they get from alerting systems, and the incidents raised from the users. Applying this information IT managed services companies work together with their clients to minimize the quantity of incidents raised. This saves your company, and theirs, time and money.